FAQ's

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Your most asked questions can be found here. If you can’t find your question or simply want more detail, get in touch by emailing customersupport@samdai.co.uk.

STORES

Yes. Samdai is fully integratable with Shopify’s ‘Point Of Sale’ application. This means your customers have to simply select us on checkout to get 2 hour delivery.

Yes and no. Samdai connects delivery drivers and riders to local retailers like yourself. Providing more work for them, an efficient delivery service for you and an unforgettable experience for your customers.

Samdai is currently only available within the UK in the following cities: Sheffield. We are looking to expand in the near future so keep an eye out or express your interest by contacting us at: support@samdai.co.uk.

Yes. If you don’t want the preset rates you can adjust these to suit your store and your customers. This includes the pricing per distance rate too! Simply get in contact and speak to one of our support team – support@samdai.co.uk. (Note: This doesn’t affect your payment plan.)

No. On setup the delivery radius is automatically calculated for a set distance around your store using Google Maps.

Samdai is a last-mile delivery service, so unlike other delivery providers we have set delivery times to ensure customers aren’t left disappointed when there’s no-one to deliver their package!  Our delivery hours are roughly between 7am – 10pm. (Note: these times may vary slightly depending on location.)

Yes. Our independent riders and drivers are all hand-picked through a series of screening methods:

  • Background checks
  • Driving licence, insurance and driving history checks.
  • Interview process

Samdai also gives you an added layer of protection whilst our independent drivers fulfil your service by providing insurance that covers theft and damage or loss of goods.

We believe your products are original, unique and the very best! That’s why we found people in your local community that are exactly the same. From students, to retirees, to stay at home parents. Each of them have outstanding customer service to ensure your customers have the best shopping experience possible.

CUSTOMERS

Ever forgot something for an event? A tie, your shoes? Samdai is a last-mile delivery service that provides the future of customer convenience. Sometimes tomorrow is too late to receive your order, that’s why we provide same day delivery from online store to door within 2 hours or less, all at the same or similar price to next day delivery!

See our list of online and in store retail partners.
(Don’t see what you want? You can recommend a business to us by clicking here.)

You simply place your order from your favourite retailer like you would normally. On the checkout screen simply add your postcode to see if you’re eligible for Samdai delivery. If you are, click ‘Samdai Delivery’ the confirm order.

Once the store receives your order, they’ll begin to prep it, carefully and thoughtfully packaging it. Once your order is ready to go, a Samdai driver will pick it up and bring it to you with a big smile.

We deliver Mon – Sat from morning till late in the evening, with different stores having different opening times. Visit our partner’s stores to see their opening times.

We aim to create a large mix of first-class and diverse retailers to suit our unique and varied customers. This may range from top Italian  tailors to Urban Street-ware retailers. So whatever your style, there will almost always be something for you.

No. All deliveries are payed for online in the checkout page to speed up the process and give you the best experience we can. It also helps maintain a safe workplace for our drivers and riders.

We encourage stores to keep their delivery prices fixed so that everyone can afford to use our service, however, stores are able to set their own prices. This will always be displayed on the checkout screen under ‘Shipping’. If you have any questions about the pricing, please contact the store directly.

As long as your order hasn’t been collected from the store, you’ll be able to cancel your order by contacting our support team or the store directly. If we have collected your order and you want to cancel, you will have to get in contact with us through our support team. In many cases however, once shipment has started, the stores returns policy will need to be looked at in order to cancel your order.

If you won’t be at the delivery address in time for your delivery to be accepted, please let our support team know by emailing customersupport@samdai.co.uk.

If your Samdai Driver is unable to reach you, we will try and make contact with you via phone and email. Please keep an eye on your phone and emails once your order has been placed for any updates.

If we can’t reach you, as a last result, we may attempt to deliver your package to a neighbour. If this isn’t possible, your Samdai Driver will wait for up to 10 minutes before returning the order back to the store. If this happens, you’ll have to rearrange delivery with the store. Please note that you will still be charged for your attempted delivery. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

Things outside of a Samdai Drivers control can sometimes cause delays. We will always try to fulfil our target to deliver within 2 hours. As soon as we are aware that this may not be possible, we will proactively call you to inform you and provide an estimated time of your delivery.